Virtual medical assistant
Patient requests and messages, intake, insurance and prior authorizations, referrals and quality review.
About this role →A care coordinator who works your protocols, hired directly by your practice.
Works the clinic’s own protocols and standing orders to help manage patients’ care. They follow up with patients between visits, escalate a change in a patient’s status to your clinicians, and keep the documentation in your EHR accurate.
- Based in Latin America
- Working remotely in your hours
- You pay them directly
- Bilingual in English and Spanish
They work in support roles on your team, not as your treating providers.
What they handle
- Patient follow-ups, recalls and care gaps
- Working the standing orders your providers set
- Escalating a change in a patient’s status to your clinicians
- Prompt follow-through on patient care tasks
- Accurate documentation in your EHR
Software onboarding: Learns your care pathways, standing orders and contact cadence.
Who fills this role
This role is for people with a clinical background: physicians, medical graduates and nurses. It is the one role we offer that sits next to the clinical side, and it works from your providers’ orders and protocols. They work in support roles on your team, not as your treating providers.
Entry or Experienced
Entry is clinically trained and newer to US healthcare. They learn your protocols and where your clinicians draw the line on what they tell patients.
Experienced has worked in US healthcare, so they know how the system runs and reach full speed sooner.
What we ask you for
Which standing orders and protocols you use, your EHR, your specialty and patient population, the hours, and who the person escalates to.
Spanish-speaking patients
Many patients speak Spanish. Our candidates speak both English and Spanish, so a care coordinator can follow up with Spanish-speaking patients in their own language, and escalate to your clinicians in English.
How hiring works
One placement fee, and a replacement warranty.
You tell us the work, choose Entry or Experienced and your cover, and your quote comes back within one business day. We source and screen, you interview our best match and choose, and they start. Your cover begins on that date, and a free replacement runs for 2 months, 6 months or 12 months, whichever you choose.
When you meet your first candidate (typical delivery)
- Entry level
- about 1 week
- Experienced
- 2–3 weeks
- With Priority search
- within 3 business days
Questions
What practices ask about this role.
What may a care coordinator tell a patient?
That is for your protocols and your clinicians to decide. They work your standing orders as your providers set them and escalate a change in a patient’s status to your clinicians.
Who fills this role?
Clinically trained candidates: physicians, medical graduates and nurses.
What do I need to give them?
Your standing orders and protocols, access to your EHR, and the people to escalate to. They learn your care pathways and contact cadence during onboarding.
Do they speak Spanish?
Yes. They speak both English and Spanish, which matters on follow-up calls with patients who speak Spanish. Say so in your request if many of your patients do.
More roles
Other roles you can hire.
Virtual medical scribe
Charts the visit as it happens and leaves the chart as ready as it can be for your provider’s sign-off.
About this role →Ready to hire a care coordinator?
Tell us the work. Your quote comes back within one business day, before any work begins.