Care coordinator
Works your standing orders, follows up with patients and escalates changes in their status. Clinically trained.
About this role →A virtual medical assistant for your front and back office, hired directly.
A remote member of your front and back office. They take on patient requests and messages, new-patient intake, insurance, prior authorizations, referrals and quality review, so your clinical team can stay with patients.
- Based in Latin America
- Working remotely in your hours
- You pay them directly
- Bilingual in English and Spanish
They work in support roles on your team, not as your treating providers.
What they handle
- Patient requests and portal messages
- New-patient intake and registration
- Insurance and eligibility verification, including before a referral
- Prior authorizations
- Referrals: checking eligibility and finding the clinic the patient prefers nearby
- Quality-measure review and chart quality control
Software onboarding: Learns your EHR, phone system and clinic SOPs during onboarding.
Four focus areas
Tick the work you need off your team’s plate. One person can cover more than one.
- Patient access. Patient requests, calls and portal messages, and new-patient intake and registration.
- Insurance. Verifying insurance and eligibility, and prior authorizations.
- Referrals. For referrals within your clinic: checking eligibility and finding the clinics your patients prefer in their area.
- Quality. Reviewing quality measures and quality-control charting.
Most of what clinics hand to a virtual medical assistant is front-desk and back-office work around intake, messages and insurance.
Entry or Experienced
Entry is newer to this kind of work. Clinically literate, trainable and reliable, and taught your procedures during onboarding.
Experienced has done this task, or similar work, in US healthcare. They know how things are done, even if in a different EHR or online tool, so they reach full speed sooner and make fewer mistakes.
For the Quality focus, tell us which quality measures your specialty is evaluated on and which tools you use. Experience with those measures matters. We promise experience with no named system or measure.
What we ask you for
Which focus areas you need, your EHR and tools, the hours, and your specialty. For Quality, the measures.
Spanish-speaking patients
Many patients speak Spanish. Our candidates speak both English and Spanish, so a virtual medical assistant can handle patient requests, messages, calls and intake in the patient’s own language.
How hiring works
One placement fee, and a replacement warranty.
You tell us the work, choose Entry or Experienced and your cover, and your quote comes back within one business day. We source and screen, you interview our best match and choose, and they start. Your cover begins on that date, and a free replacement runs for 2 months, 6 months or 12 months, whichever you choose.
When you meet your first candidate (typical delivery)
- Entry level
- about 1 week
- Experienced
- 2–3 weeks
- With Priority search
- within 3 business days
Questions
What practices ask about this role.
Does a virtual medical assistant give patients clinical advice?
No. It is a support role. They take on requests, intake, insurance, referrals and quality review, and your providers make the clinical decisions. They work in support roles on your team, not as your treating providers.
Which EHR do they use?
Yours. Tell us which in your quote request. Experienced candidates have worked in US healthcare, possibly in a different EHR, and every hire learns yours during onboarding.
Can I hire for one focus area only?
Yes. Ask for the work you need, such as insurance only, and say so in your request.
Do they speak Spanish?
Yes. They speak both English and Spanish, so requests, messages, calls and intake can be handled in the patient’s own language. Say in your request if many of your patients speak Spanish.
More roles
Other roles you can hire.
Virtual medical scribe
Charts the visit as it happens and leaves the chart as ready as it can be for your provider’s sign-off.
About this role →Ready to hire a virtual medical assistant?
Tell us the work. Your quote comes back within one business day, before any work begins.